Client satisfaction increases as agencies up their game

Client satisfaction increases as agencies up their game

One of the key findings within the REC’s monthly Jobs Outlook is that recruitment agencies have continued to improve the service they provide to employers. The latest data shows that 93 per of clients were satisfied or very satisfied with the performance of agencies - a two per increase on the previous month. 

According to the survey, only three per cent of employers were dissatisfied with the agencies they have used. This gives a net satisfaction score of 90 per cent.

Commenting on the data,  Judith Armatage, the REC’s  Director of Professional Development, says:

"The upward trend in satisfaction levels is encouraging and can be attributed to a number of factors. Understanding client needs and finding the right candidates remains the core offering. At the same time, recruiters are creating additional value by helping businesses to prepare for new employment regulations and for other external challenges such as future skills shortages.

"Ultimately, satisfaction levels amongst clients and candidates comes down to the expertise and commitment of front line consultants. As an industry, we are increasingly adopting a mind-set of continuous improvement which is reflected in an upturn in demand for training and mentoring. We need to build on this momentum through the qualifications agenda and through the work of the Institute of Recruitment Professionals (IRP)."