Complaints Report has revealed
However, there has also been an increase in the number of disciplinary cases against members which highlights the RECs get-tough approach against breaches in its Code of Professional Practice is starting to have an effect.
Of the complaints and inquiries received by the Professional Standards team, 157 -equivalent to 37 per cent - were against members compared to 47.6 per cent last year while another 64 (15 per cent) were in connection with non-members.
The RECs Professional Standards Committee has so far reviewed 11 disciplinary cases, a rise on the corresponding period last year. As a result, the PSC issued sanctions including two inspections, three reprimands and one expulsion.