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Delivery drivers to undertake course in customer service.

Delivery drivers to undertake course in customer service.
Delivery drivers across the UK are having their skills honed and polished through a new Multi drop and Home delivery accreditation scheme introduced by leading transport and logistics recruitment company, Driver Hire.  Their 100 office network supplies around 20,000 daily shifts to their clients, many of which involve deliveries to homes and businesses.
Chris Chidley, CEO of Driver Hire said: With 22 million people currently using the internet each month and spending over 50 billion annually in online purchases, more and more goods are delivered direct to the door. Often, if goods have been ordered over the phone or the internet, the delivery driver will be the only person in the buying process that the customer actually meets. As a result, many people are recognising that delivery drivers are also ambassadors for their company. They want to have confidence that if they hire a driver, he or she will represent their organisation in a professional and friendly manner. Driver Hires Multi-drop and Home delivery accreditation scheme means they can.
Of course theres more to being an excellent delivery driver than charm and courtesy. So, as well as customer service, the Driver Hire course also covers safe and fuel efficient driving, route planning, loading techniques, health and safety and legal issues. Delivery drivers must demonstrate a high degree of knowledge in all these areas before receiving Driver Hires Multi-drop and Home delivery accreditation.

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