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Edinburgh firm Quality Link

Edinburgh firm Quality Link brings its own brand of hospitality west

The West of Scotland has long had a tradition of providing warm and generous hospitality, but based in Edinburgh, Quality Link Recruitment part of Rise Group, is extending its focus from the Forth to the Clyde Valley, the firm has established a base in Glasgow and expects to grow its overall business by 20% on the back of the expansion.

Quality Link has been quick to transfer its Edinburgh reputation for reliability, quality and consistency to the local market and has already established a core team of regular staff for its growing number of Glasgow clients.

Hazel Neill, director at Quality Link, said: We have done work for clients through in Glasgow in the past, and are now ready to operate on a full time basis and really focus our attention on the city. The fact that Rise Group is headquartered in Glasgow means we are well set up both in terms of logistics and administration and we are already seeing significant benefits from being in situ.

The Glasgow and Edinburgh markets are very different and while Edinburgh tends to have a more transient and often international labour pool that is attracted to the catering industry, Neill said the firm was finding more of Glasgows candidates were home grown. She said she hoped this would help people in the city look towards the catering trade as a longer term option and grow its importance to the local job market.

Quality Link is also extending the range of services it offers to clients and on top of the temporary positions it has traditionally focused on, is now helping firms recruit catering industry staff on a permanent basis.

We are helping firms find everything from kitchen porters to executive chefs and the experience our team has in the industry means we are able to understand and provide for our clients needs exceptionally well, said Neill.

Citing an example, she said one client had received 60 CVs from various agencies for a position it wanted to fill. Of the three people it went on to interview, two were the candidates put forward by Quality Link.

Because all of the team here have extensive experience of the catering industry we understand what type of staff our clients need to run their business. In the past, the focus has been on temporary positions, but we believe our expertise will really make a difference for those recruiting permanent staff and we have already shown this to good effect.

Having worked for Quality Link in the past, Neill took the opportunity to buy the business in 1994. She then sold it to Rise Group in 2006. The sale helped Quality Link develop and Neill explained: Rise shares our understanding and commitment to the needs of both our candidates and our clients and so we were very confident that the values of the company would not change after the sale. The financial backing and strength offered by Rise has made it easier for us to compete and we are delighted with how things have turned out.


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