CAPITA SELECTED BY BBC
CAPITA SELECTED BY BBC TO RUN AUDIENCE SERVICES CONTRACT FOR FURTHER NINE YEARS
The Capita Group Plc announces that it has been selected to deliver
audience services for the BBC for a further 9 years. The contract is worth in
the region of 5m annually and was awarded after an EU-wide competitive
Under the proposals, Capita will provide services to the BBC for handling all
complaints, comments and enquiries that the corporate receives via phone calls, emails, SMS and letters. Additionally Capita will also provide action lines for issue-related programming, audience management and ticketing as well as daily feedback to the BBC from viewers and listeners about how audiences feel about BBC content.
Capita has been the incumbent company providing audience services to the BBC since 1999. The company was selected by the BBC after an EU regulated
procurement process with 38 companies initially applying for the contract.
After a rigorous evaluation process, Capita scored highest balancing quality
and cost and helping the BBC to fulfill its commitment to value for money and increasing audience accessibility via the web.