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Proffice acquires the Studentpoolen staffing business from TeliaSonera

Proffice acquires the Studentpoolen staffing business from TeliaSonera
Studentpoolen provides staffing for parts of TeliaSoneras customer services on the Swedish market, primarily at peak periods. Simultaneously with the acquisition, the parties have signed a two-year framework agreement in respect of flexible staffing during periods of heavy workload in TeliaSoneras customer service operations within business areas Mobile and Broadband. The agreement enables TeliaSonera to concentrate its purchasing of staffing services within customer service to Proffice in Sweden.
Through the acquisition of Studentpoolen, Proffice becomes an important partner in TeliaSoneras customer services development in the Swedish market. TeliaSonera has the main part of its customer services under its own auspices, but is an important purchaser of staffing services. Therefore the agreement is of strategic importance for Proffice, both financially and structurally. Today, the business covers about 200 students, and all the employees in the business will be offered transfer to Proffice.
TeliaSonera is an extremely strong brand and we at Proffice are very much looking forward to this cooperation. We are proud of the confidence shown in us in entering into cooperation with TeliaSonera in Sweden, and this also strengthens the role of Proffice as a Nordic specialist in customer service staffing and customer service development, says Lars Kry, CEO Proffice AB.
With the acquired business as a base, Proffice intends to present plans in the near future for greater emphasis on student staffing.
The agreement imposes considerable demands on Proffice as supplier. The combination of the acquisition of Studentpoolen, our specialisation in customer service and a new customer-orientated organisation, creates the best conditions for success in our cooperation with Telia Sonera, says Martin am Zoll, Business Solution Manager at Proffice Sverige AB.
The two-year framework agreement on staffing covers the market in Sweden and will come into force on 1 December 2009.
The parties have agreed not to make public the purchase sum or the contracted volumes of staffing services.


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