Diamond and ITRIS - A Gem of a Partnership!
Northern Ireland's leading independent recruiter, Diamond Recruitment Group has selected ITRIS, developed by ITEC Systems to help push its ambitious plans forward.
Diamond boasts an impressive list of clients, including Caterpillar, Moy Park, Gallaghers, and the NI Education and Library Board to name but a few. Based over numerous locations throughout Northern Ireland, Diamond needed to consolidate their systems so that they could streamline their processes and share information between locations more efficiently. Candidate registration would be centralised, and their details made available to all consultants within the group instantaneously, including those that worked remotely at client sites.
Gary Irvine, Managing Partner at Diamond explained: "We were relying on numerous systems from a disparate range of vendors which didn't communicate with each other. Consolidation of data was the key driver behind our decision to seek one vendor who could provide a scalable solution, working across multiple sites as if they are one. We also wanted a system that offered Online Timesheets and could integrate with our Payroll systems as the administrative work involved in managing up to 1500 temporary workers a week was enormous - and we could only see that number growing. Our services are diverse, ranging from permanent, contract, temp and high volume staffing. The system needed to offer all the functionality to support that and allow us to grow."
"Most importantly, we wanted a Partner - a vendor who understood us as a business and demonstrated that they were wanted to work with us. We have ambitious plans for the Group, so a vendor who is willing to be challenged by us was essential. After an exhaustive search, we felt that ITEC Systems, with their product ITRIS met all the criteria".
"The project was indeed a challenging one - migrating data from 15 different databases including multiple Voyager and Integrity systems, as well as some custom ones into one central ITRIS database. ITEC Systems implemented a project plan that worked very well indeed, given the complexity of the task. They were extremely responsive to all of our questions and worries, and ensured that the project was completed successfully. It enabled us to roll ITRIS out across the group in a managed way, and helped to ensure consultant acceptance of the system was achieved very quickly indeed."
"Since then, ITRIS support and customer service has been excellent, right from the technical support team to the senior management. They have already taken some our suggestions and incorporated them as standard functionality within ITRIS. We know we made the right choice."
Mike Brind, Operations Director at ITEC Systems, commented, "At ITRIS, we put a large emphasis on investing in our in-house technical skills covering both development and support, which means we are well placed to successfully meet the challenges posed by complex migrations such as Diamond's, and to continue servicing their needs. Our client services team and trainers are ex-recruiters, so they understand what customers go through when changing systems. ITRIS is a robust, scalable, feature-rich system, so it is ideal for businesses with such diverse activities and ambitious plans as Diamond Recruitment Group."