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Bond International Software is the first UK recruitment software company to be certified as compliant with ISO 9001:2008, the internationally-recognised Quality Management System standard -
5th May 2010: Bond International Software, the global provider of recruitment & human capital management software and services, is the first recruitment software company in the UK to be accredited with the Quality Management System Standard ISO 9001:2008.
This international standard is only granted to companies that can firstly demonstrate the consistent provision of products that meet customer and statutory requirements, and secondly, provide consistent customer satisfaction through the application of strong processes.
Tim Richards, Managing Director of Bond International Software (UK), comments, As a company, our prime concern has always been customer satisfaction. This completion of the requirements for an internationally-recognised standard reassures our customers and prospects that we have implemented robust processes that ensure firstly that our software is delivered to the same high and exacting standards with every implementation and also that our customer care is equally rigorous.
ISO 9001:2008 requires an organisation to be able to evidence the existence of and compliance with internal processes that ensure consistency in customer-focused operations, and evaluation by an independent, accredited auditing body. Bond International Software has therefore spent a considerable amount of time refining and formalising resilient and highly efficient customer service procedures, supported by detailed documentation, that will enable staff in all departments to guarantee a superior level of service to all its customers.
IQS UK, the qualified standards auditing company, assessed Bond International Softwares established processes across all departments (ranging from software development and delivery through to pre- and post-sales support) for effectiveness, as well as the teams compliance with them. The assessment focused on, amongst other criteria, Customer Related Processes, Resource Management and Quality Policies.
Richards continues, We are the first organisation in our sector to have fulfilled all the obligations to be awarded this standard. Many of our competitors claim to be able to comply with the requirements of ISO 9001:2008, but none so far have actually been able to prove this. We are very proud of being the first company in our sector to be able to instantly and unequivocally demonstrate that we are able to consistently provide high quality software and deal with any customer queries that may arise in a professional and efficient manner.


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