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JSA IMPLEMENTS NEW STATE-OF-THE-ART CRM SYSTEM

JSA IMPLEMENTS NEW STATE-OF-THE-ART CRM SYSTEM
JSA, one of the UKs leading accountancy-based service providers, has introduced a state-of-the-art CRM system designed to further improve its customer services and offer a host of time-saving opportunities to both contractors and internal staff. 
JSA has partnered with leading software specialists Digiterre to develop their CRM, which is the final stage in their plan to deliver a completely customer-centric and fully integrated service model. Now fully integrated with their new finance and payroll systems, it will enable all systems to talk to each other with instant streamlining effects.
Among many benefits, the implementation of the CRM has enabled JSA to significantly upgrade their current customer portals and accounting systems which will offer customers more efficient and accurate timesheet and expenses submission, automated invoicing and 24-hour support from JSA. The introduction of this final part of the plan has also meant that JSAs customer service team can devote the time saved to provide added value for its customers and ensure that they continue to receive first class customer service.
Established in 1999, Digiterre provides software products and enterprise software development services for the financial services and energy trading industries. Their clients include many of the world's largest banks, hedge funds, asset managers and fund administrators.
JSAs new Head of Sales and Marketing, Jonathan Margrave, said: Delivering excellent customer service is at the core of everything we do here at JSA. We recognise that the better a business can manage the relationships it has with its customers, the more successful it will become. The CRM is not just the application of a technology but a strategy to learn more about customers needs and behaviours in order to develop stronger relationships with them. The better we understand our customers, therefore, the more responsive we can be to their needs.

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