EXCLUSIVE MINDPOWER PROGRAMME
EXCLUSIVE MINDPOWER PROGRAMME - NEW FROM IMPACT SELECT
Impact Select, the business intelligence and executive search company, has created a bespoke mentoring and motivational training programme specifically for its clients in the hospitality industry called Mindpower.
The programme can be individually tailored to specific businesses based on the Mind Power programme that has been developed by Robert Nikaj, an French hospitality industry executive working exclusively with Impact Select.
There is no doubt that clients have high expectations when using hotels, restaurants and other hospitality businesses and demands are increasingly high on staff to provide outstanding service. However, it is not always the case due to poor training, lack of support and high staff turnover.
By creating the right attitude and by mentoring staff, retention rates have increased among those who have followed by Mind Power programme. Sales too have increased as the staff have learned to sell, sell up and deal effectively and efficiently with clients in all situations because they feel in control of what they are doing, enjoy their job and feel part of a strong team.
Mind Power encourages staff in hospitality to actively want to exceed the expectations of clients and to adopt core values that project a happy, genuine and professional attitude says Impact Select director, Sanford G Henry.