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Jobs charter creates employment for Citys workless

Jobs charter creates employment for City’s workless

AN INNOVATIVE jobs partnership between Birmingham City Council and Service Birmingham – the joint venture with Capita providing ICT and contact centre services to the council - is transforming the job prospects of people from some of the most disadvantaged communities in the city.

Over the last year, 126 people have found employment as customer service advisers with Service Birmingham as a result of the initiative. Recruits have included long-term unemployed, lone parents, disabled people and those living in parts of the city blighted by social and economic deprivation.

Around forty of the group are classed as “homeworkers”, based at home but providing frontline services as part of Service Birmingham’s contact centre operation. Many of the group work flexible shifts, fitting their working schedules around their caring responsibilities.

The initiative is part of the Jobs and Skills Charter between the council and Service Birmingham which was signed last year. This arrangement sees the council’s employment access team work with local recruiters in the city to identify potential candidates and assess their capability before forwarding suitable applicants to Service Birmingham for interview as part of the company’s commitment to create jobs in the city.

Welcoming the success of the scheme Deputy Leader of Birmingham City Council, Councillor Paul Tilsley said: “The Jobs and Skills Charter is helping to secure decent jobs for Birmingham people from groups that traditionally struggle to enter the labour market.

“It is important that we do everything we can to ensure that all people have the opportunity to work, but this is considerably more difficult if you are disabled, have caring responsibilities or have been out of the labour market for some time.

“This charter is delivering on the ambition we set it and the success of the recruits shows that no group of people should ever be overlooked by employers.”

Service Birmingham’s Chief Executive Stewart Wren added: “We are delighted by the success of the partnership and the calibre of the people we have recruited. What is so pleasing is that it shows that when people are given the chance to work and contribute they are able and willing to do so."


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