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Customer service levels remain strong at HCL Workforce Solutions

Customer service levels remain strong at HCL Workforce Solutions

HCL Workforce Solutions’ consultants are recording record scores on their Customer Quality Assurance Feedback Reports this quarter, according to HCL’s latest internal research, compiled as part of their commitment to quality management certification.

HCL Head of Compliance Jackie Knowles says the satisfaction scores, which topped 93%, are indicative of the organisation’s hard-line focus on standards, transparency and the high calibre of staff.

“Over the last six months, HCL has been going through a reengineering process, with compliance and security sitting at the top of our agenda. Internally, we are driving quality management systems in the business to ensure that our policies and procedures sit at the heart of our business. We take these processes very seriously and we pride ourselves on our levels of customer service.”

Job candidates from HCL Healthcare, HCL Fairstaff and HCL Permanent are given the opportunity to comment about their experience with HCL on their booking forms, with many providing qualitative feedback on their dedicated health and social care recruitment consultants.

“These testimonials are invaluable to us as an organisation and we will tirelessly continue to invest in our staff, provide the best opportunities to our candidates and supply the highest quality service to our clients,” Ms Knowles said.

HCL consultants scored 91 per cent in Customer Quality Assurance Feedback Q1.

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