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Fresh aap3 office expansion in the US gives springboard to Follow the sun 24/7 client support

Fresh aap&sup3 office expansion in the US gives springboard to & lsquo;Follow the sun’ 24/7 client support

Southampton-based IT Services and Recruitment provider aap&sup3 is continuing its successful business growth by launching 24/7 client support thanks to a second set of new offices in the US.

The grand opening in Raleigh, North Carolina, on April 9th will designate it as the new US headquarters. It also provides an east coast sister office to aap&sup3’s already established branch on the West Coast in San Jose, California.

The investment is another major advance for the company, which sponsors English Premiership team Southampton FC and was recently named in & lsquo;Recruitment International’ magazine’s Top 100 list of leading recruiters for 2013.

The move is not just the addition of a new HQ, however – crucially, a presence in the North American Eastern Time Zone is also the springboard for aap&sup3 to deliver a 24/7 service giving round-the-clock professional assistance to customers around the globe.

The new Network Operating Centre will “follow the sun” and enable aap&sup3 operatives to answer calls at any time of the day giving cost-effective support for its clients world-wide, such as IBM, Cisco, Coca Cola, HSBC, AT&T and Virgin Atlantic.

aap&sup3 currently operates in over 30 countries across Europe, the US and the Middle East. By building its presence across the Atlantic in a growing market the company will be able to target the eastern seaboard and deliver its services even more widely.

The new office is at the Research Triangle Park in Raleigh. It is a hub of innovation where aap&sup3 will rub shoulders with prominent Fortune 100 multi-national operations as well as a range of IT, research and development, finance, and clean technology companies.

The new offices will have a floorspace of 3,300 square feet and are set to create up to 30 jobs, with the potential of more to come.

aap&sup3 president and chief executive Rod Jackson said: “This is another key step in the sure and successful growth of aap&sup3. We’re delighted to be bringing our expert services to clients on the East Coast and helping them get the most out of their businesses.

“Importantly, this launch not only expands our presence in the US but also brings professional 24/7 support to the rest of our valued customers around the world whenever they need us. These are exciting times for aap&sup3 and we’re determined to continue advancing our highly-rated service.”

Chief operating officer Jim O’Donnell added: “Our success in recent times has been built on listening to our clients and providing a valuable service that works for them.

“With a new office, fresh faces and an expanded presence across another time zone, aap&sup3 really will & lsquo;follow the sun’ so that from any one of our bases in the world we will always be on hand. Our clients will never be left without assistance.”


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