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Natterbox deploy services to two international recruitment agencies

Natterbox deploy services to two international recruitment agencies

- Pioneering British technology services the recruitment industry -

Natterbox, the pioneering cloud based voice services provider, this month announces contracts with two international recruitment firms, Harris Global Limited and Jark Group.

Jark Group reported that 80 per cent of employees spend 75 per cent of the working day on the phone, making it vital the telephony service selected needed to be efficient, scalable, personalised and most importantly, reliable.

Both companies were looking for a complete, scalable and personalised telephony systems to implement internationally. Recruitment relies heavily on telephone conversations so the system had to be completely reliable, simple to use and dynamic.

Neil Hammerton, CEO and founder of Natterbox said, “Recruitment is such a personalised service, with a high proportion of working time spent on the phone or at face-to-face meetings. Powering your staff with simple to use technology which detracts from admin and makes calls both internal and external as efficient as possible can have huge effects on productivity and targets in such a communications driven industry”.

Harris Global

Harris Global, a young, incredibly fast growing firm required a scalable solution to keep costs manageable as the company experienced growth. The telephony service needed to provide an enterprise professional service to its staff and clients but with an SME budget.

“Natterbox’s VoiceANYWHERE delivers on traditional telephony requirements but what surprised us was the level of control it gives us. Now we can re-route calls in seconds, send a voicemail to our email and prioritise important callers” said James Hotston, Director of Harris Global. “Being able to buy the service on a user by user basis allowed us to better manage cash flow. Even though we started small we were fully equipped with all the features of an enterprise consultancy. We are now a much bigger operation but we would never move telephony in-house as this provides many features that a traditional PBX couldn’t handle, such as complete business continuity and disaster recovery for our business critical telephony service,”.

Jark Group

Jark Group was looking for a complete telephony solution to give the business, that includes several, specialist subsidiaries, a united voice.

“Being part of a Group means that our brand and team culture is important to us so we required a flexible system that would deliver a consistent user experience to employees and customers. Also, from a management perspective, with Natterbox we now have a Group overview of telephony activity for all the subsidiaries, at the click of a button, regardless of location,” said Danny Parr, Group Support Director. “Now, we have the ability to control our outbound telephone number presentation and short-code dial across the entire group. We’ve set up call policies to email or text missed calls to certain team members or groups, improving efficiency. It’s this level of detail where we noticed the quality of Natterbox’s offering. It’s enterprise-class telephony that would have cost us a fortune to deliver ourselves on-site with a traditional PBX, and even then, the feature set would be greatly reduced.”

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