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Carphone Warehouse Extends InterQuest Group Relationship

Carphone Warehouse Extends InterQuest Group Relationship

CPW, Europe’s largest independent telecommunications retailer has signed a contract extension with the InterQuest Group.

InterQuest, a leading provider of specialist IT and analytics skills, has secured a three year extension of its contract to provide contingent workforce solutions to Carphone Warehouse (CPW).  

InterQuest has been working with Carphone Warehouse since May 2010 delivering a Managed Service for the recruitment and management of all Contract, Interim and Temporary workers across the business. The contract extension is a result of the exceptional results and strong levels of service delivered over the length of the previous contract. During this time, InterQuest worked closely with CPW to identify and address the challenges the business faced in managing the demands of the business required from its contingent workforce. By deploying a model incorporating both the Solutions and Specialist practices within the Group, InterQuest was able to provide a single point of contact from the point of requisition through to invoicing with the added benefit of being able to find those difficult and hard to reach skills that most organisations struggle to connect with. This has helped improve efficiencies and deliver a higher quality of service for both the hiring managers and the candidates.  

Evidencing the strong relationship with CPW, in 2012 InterQuest was the first supplier to score & lsquo;green’ across all eleven areas of the CPW Supplier Performance Scorecard and subsequently invited to join their “Design Forum” to support their business in the on-going relationships with key suppliers. 

Commenting on the contract extension, David Price, Head of UK People Resourcing commented, “ InterQuest has been a supplier to Carphone Warehouse for over ten years and their solutions business have been our chosen partner for providing a managed service for all contract and temporary hires under the Contractor Workforce Management framework since 2010. They have offered our business outstanding support across all sites in the UK, multiple skill sets and at times highly sensitive pieces of recruitment. InterQuest  provide a bespoke and tailor made service, they have implemented numerous initiatives' and cost savings programmes and supported greatly on the Agency Workers Regulations (AWR) project. The onsite and offsite team are fully integrated in to our business and at times seem like an extension of our own resourcing team”.

Matt Crawcour – Groups Sales & Solutions Director commented, “InterQuest is exceptionally proud to sign a three year contract extension with CPW. This is testament to the hard work of the solutions team and demonstrates our group capability to find and connect with those hard to reach skills that most organisations struggle to find. Over the life of the contract we have continued to focus on meeting the business challenges and continually evolve our solutions to ensure we meet the demands of the ever changing world that Retailers operate in”.  


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