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Manpower U.S. Announces New Multi-Channel Delivery Model to Anticipate Client Needs

Manpower U.S. Announces New Multi-Channel Delivery Model to Anticipate Client Needs

Manpower to leverage unmatched U.S. branch network, dedicated client engagement team and virtual capabilities to deliver high-touch, customized solutions for clients and job seekers

Manpower, the global leader in contingent and permanent recruitment workforce solutions, today announces it is differentiating and evolving its model to deliver faster, higher quality matches to employers and job seekers. The unique, market-based model blends Manpower's industry-leading U.S. branch network with leading technology to address the rigorous requirements of clients. 

"Manpower pioneered the staffing industry, and today we are transforming the industry with a model underscored by speed, customization, quality and a high-touch experience," said Jorge Perez, senior vice president, Manpower, North America. "In a world of certain uncertainty, work models are changing for our clients and job seekers, and Manpower has the capability and vision to tailor solutions to their needs."

Market volatility is creating many challenges for employers including compressed cycles and margins, continual cost and pricing pressure, and increased competition. These pressures have impacted workforce models too. In anticipation of the shifting business environment, Manpower's service delivery approach evolved, and today marks the formal launch of the next chapter in Manpower's 65-year history.

With the new multi-channel model, Manpower is introducing a market-based structure where a blended team of local branches, in-market client engagement teams and virtual recruiting and service delivery teams work in lockstep to create a robust service network. Whereas industry competitors moved out of markets in recent years, Manpower is committed to the communities where it does business and is elevating its service level.

"Manpower's history of innovation began in the branch network, and it remains the heart of the innovative spirit of our company," said Perez. "Our local expertise and understanding of each market in combination with an expert client engagement team and an enhanced virtual network will benefit clients and job seekers with fast, high-quality employment matches."

Since its inception in 1948, Manpower has led and shaped the industry with game-changing services and solutions. Notable developments include the industry-leading Predictable Performance System (1970s), a proprietary process for matching candidates to the right job Skillware (1980s) software to train workers in office automation Ultradex (1980s) industrial screening tools TechTrack (1990s) computer-based training for IT specialist an internet-based Global Learning Center (1990s) with free training for associates and employees and a unique Branch and Candidate Experience Framework (2009).


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