JSA Services awarded Customer Service Excellence Accreditation
As a leading provider of specialist accountancy, payroll and employment services to contractors and freelancers, Kwasi Missah, COO at JSA Services, said “At JSA we pride ourselves on keeping the customer at the heart of everything we do, which is core to delivering a first class customer experience.
We aim to stand out from the crowd and, therefore, it is vital that we invest in our customer service and strive towards continuous improvement.
The culture at JSA is a very positive one, with strong leadership encouraging personal development for all of our staff. Our staff are polite, friendly and professional and, as individuals, feel valued. We believe this is key in motivating them to deliver excellent customer service and empowers them to go the extra mile.”
Natalie Long, Customer Services Manager at JSA, said “The process to obtain accreditation was a fantastic experience that brought the entire company on a journey to focus on the customer experience within our organisation.
Customers and partners were interviewed as part of the assessment, and all were keen to express their delight in our service. Working together with our Staffing Businesses and other partners is vital to delivering an excellent, uncomplicated experience for them and the contractors we engage.”
Hugh Keachie the Customer Service Excellence Assessor commented “There is a desire shown by staff at JSA to go above and beyond expectations of customers. They have a positive, professional attitude encouraged by a strong and determined leadership from senior management. All the staff are committed and motivated to promote the best service possible through a customer focused approach.”
Kwasi Missah concluded “We are extremely proud of our achievements, to be recognised externally by the Centre of Assessment is a significant milestone for us all.”