Drivers Direct helps steer pioneering accreditation mark
The national agency, which has 17 centres across the UK, has worked in partnership with the Freight Transport Association (FTA) to help develop & lsquo;The Driver Agency Accreditation Scheme’ that recognises excellence within the sector.
Gethin Roberts, managing director of Drivers Direct, said, “It is a huge honour to have worked with the FTA to help develop their first ever accreditation scheme for driver recruitment.
“The accreditation has taken three years to create and sets out to recognise driver recruitment agencies that operate within the highest standards, giving welcome reassurance to transport companies and any businesses needing to engage drivers."
Drivers Direct, which is one of the UK’s biggest driver recruitment agencies, is among 12 agencies that helped develop the accreditation scheme with the FTA and are among the first to receive the accreditation mark.
Each agency was presented with its own Certificate of Accreditation during a special launch ceremony held at the Institution of Civil Engineers, in London, on February 6, attended by Transport Minister Robert Goodwill MP.
The accreditation scheme is voluntary and open to all agencies wishing to apply for recognition. The scheme’s Governance Group, made up of the founding driver agencies, will consider applications on a range of areas including insurance, data protection, service quality, driver training, compliance, health and safety, driver hours, customer feedback and complaints procedures.
The Governance Group is accountable to a Standards Committee which is made up of vehicle operators. The Standards Committee is the guardian of the accreditation standards and also acts as an appeals body for decisions made by the Governance Group in relation to membership or complaints.
Senior traffic commissioner, Beverley Bell, said, “Driver agencies provide a vital service to the commercial vehicle industry but the standards of service currently provided vary tremendously. I am encouraged by the new FTA initiative to set up an accreditation scheme that will not only promote but also monitor high standards of service thereby enabling operators to ensure that their operator licence compliance is not compromised in any way. As regulators traffic commissioners reinforce the principles of road safety and fair competition and so we always welcome new initiatives from within the industry to achieve better standards.”