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PayStream Survey Results - 2014

97% of contractors would recommend PayStream to a friend!

98% of contractors agree that the PayStream accounts team were both professional and helpful.

95% of contractors are happy with the speed and knowledge of responses from their accounts team.

98% of contractors think the income statement is useful in helping them to manage their company finances and 99% of contractors are happy with the timeliness of their income statements.

95% of PayStream’s contractors who have used their PSC Insight portal have found it useful.

In a bid to continuously deliver a truly exceptional service, PayStream always look for ways to improve its offerings so that they are tailored to the needs of their contractors. They have always taken great pride in their industry leading service which is evidenced by the outstanding feedback they received in their recent My PSC survey.

PayStream, promise to deliver a first class service and they do this by taking on board the feedback they receive from contractors. They use this feedback to continuously develop their services to meet the needs of their customers, which is one of the reasons why, when asked, 97% of contractors said that they would recommend PayStream to a friend.  Furthermore, 98% of clients think that PayStream’s industry leading income statement is useful in helping them manage their company finances and 99% of contractors are happy with the timeliness of their income statement.

The PayStream team are always on hand to support their contractors and provide expert advice which is why 98% of contractors agree that their accounts team are both professional and helpful. Their focus on providing excellent customer service is reflected in the fact that 95% of contractors are happy with the speed and knowledge of responses from their accounts team.

One of PayStream’s key aims is to ensure that their service is easy to use and simple to understand, a goal they are achieving if their recent survey results are anything to go by.  When asked if PayStream make their communications easy to understand, 95% of contractors agreed. In a bid to maintain this standard PayStream ensure their online systems are simple and effective to use which is why, 95% of contractors who have used their PSC Insight portal have found it extremely useful.

PayStream use such survey results to not only determine how satisfied their customers are but to also identify how they can enhance their service offering further  and ensure they continue to deliver a first class service year on year. 

Paul Malley, managing director at PayStream, stated, “Our ever-growing commitment to deliver a truly exceptional service drives the way for how we build our services and strategy as a whole. Our aim is to ensure that PayStream is always in the best position to provide the most up to date, value-add, end-to-end solutions to contractors in the most compliant manner. This is just another reason why contractors can place their trust in PayStream!”

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