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Vote of confidence for care from staff at Bromley Healthcare

According to statistics in the 2013 NHS staff survey published on 25 February 2014, staff working at leading community healthcare provider, Bromley Healthcare are 32% more confident that any concerns they raise about care will be addressed and almost a third more enthusiastic about their work compared to those working in traditional NHS providers.  In light of the Francis report, and Jeremy Hunt’s recent announcement emphasising a & lsquo;duty of candour’ this comes as positive news for patients. 

The Annual NHS Staff survey, managed by independent research company The Picker Institute, is recognised as an important way of ensuring that the views of staff working in the NHS inform local improvements. It gives a temperature-check of staff attitudes, levels of engagement and how health workers feel about their organisation. As an independent provider of services to the NHS, Bromley Healthcare undertakes a parallel survey, allowing benchmarking against the national survey’s findings. 

The latest NHS Staff Survey, published last month, revealed some signficant differences between the responses of those working in NHS organisations and those working in the employee-owned social enterprise Bromley Healthcare: 

When asked about their concerns would be taken seriously: 

• The vast majority - 89% - said that they’d & lsquo;feel safe reporting negligence or wrongdoing’, compared with just 71% in NHS organisations, and 

• 86% said they had & lsquo;confidence that their concerns would be addressed’ – compared with just 54% in the NHS. 



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