RSA Group selects QuestBack to underpin new employee engagement programme
QuestBack’s Enterprise Feedback Suite (EFS) will underpin RSA Group’s new YourSay employee engagement programme, providing a flexible, robust platform to capture feedback from its 23,000 global staff and helping turn it into deeper, actionable insight. RSA Group will use QuestBack both for its annual employee survey and for event-driven and more targeted activities, helping to deliver a 360 degree view of staff feedback that can then be used to enable business improvement.
With a 300-year heritage, RSA Group is one of the world’s leading multinational insurance groups. It operates in 31 countries and provides products and services to 17 million customers in over 140 countries. It has major operations in the UK, Ireland, Scandinavia, Canada, Asia, the Middle East and Latin America.
RSA Group chose to work with QuestBack for its international expertise, multi-language capabilities and robust, flexible platform that is simple to use by both HR staff and employees.
“Engaging employees is crucial to driving business competitiveness, and in today’s world, it is vital to move beyond the annual employee survey and adopt a more flexible approach to listening to staff across the year,” said Paul Barnes, UK Country Manager, QuestBack. “RSA Group understands this, and we look forward to working with them to provide a responsive, real-time feedback platform to meet their specific needs.”
The market leading QuestBack Enterprise Feedback Suite provides the ability to easily collect and collate customer, employee and market feedback. Through mobile first and social capabilities, along with automated, real-time push reporting, EFS enables a joined up approach to employee engagement, spanning annual, ad hoc, event-driven and targeted surveys.