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Cielo recognised as a leader in Everest Group's 2014 Global Recruitment Process Outsourcing report

Cielo was classified as a Leader for its market success and delivery capabilities around scale, scope, customer service and technology.

“This ranking reinforces our position as the leading global talent acquisition and management organisation, consistently recognised for our commitment to innovative solutions and exceptional client service. We appreciate that the analyst community recognises the true benefit our clients experience from our custom, localised delivery within a structured global framework.” said Sue Marks, CEO of Cielo.

The Everest Group’s annual PEAK Matrix report evaluated 22 established Recruitment Process Outsourcing (RPO) service providers based on the absolute as well as relative year-on-year movement for specific criteria, including market success, scale, scope, technology capability, delivery footprint and buyer satisfaction. The providers were then categorised into three categories: Leaders, Major Contenders and Emerging Players. The report found that RPO providers differentiate themselves along multiple dimensions – value-added services, geographic focus, buyer segment focus, alternate recruitment models and global sourcing. Leaders ranked in the 75th percentile for both market success and RPO delivery capability.

“Cielo has demonstrated the ability to deliver strategic and effective talent solutions while integrating themselves as a trusted client partner,” said Rajesh Ranjan, head of Everest Group's Business Process Services research program. “As a Leader, Cielo has achieved high client satisfaction through its strong relationship management, responsiveness to client needs and scalable RPO delivery capabilities.”

Cielo has been recognised year-over-year for its growth and leading client service and talent acquisition solutions. Most recently, the firm was ranked No. 902 nationally on Inc. magazine's 33rd annual Inc. 5000 list. The firm was also ranked on the 2013 Inc. Hire Power Awards, which recognise private businesses that have generated the most U.S. jobs. Cielo is also the recipient of the HRO Today Services and Technology Association's 2014 North America Talent Acquisition Program of the Year Award, the fourth award of its kind won by Cielo in the past two years. In addition, Cielo has received five consecutive rankings on HRO Today magazine’s “Baker’s Dozen” list.

Everest Group Methodology

Everest Group’s PEAK Matrix is a framework to assess market success and overall capability of service providers. Service providers are positioned on the RPO PEAK Matrix in three categories – Leaders, Major Contenders and Emerging Players - based on evaluation across two key dimensions

Market success measured by the number of RPO clients, revenues, and number of hires managed per year

Delivery capability measured by scale, scope, technology capability, delivery footprint and buyer satisfaction


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