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European contact centre specialists, avocis, to be acquired by Capita

Bundeskartellamt. avocis has a strong position in the German speaking regions of Europe serving similar sectors to Capita's UK-based customer management business, with high quality, long term clients particularly in telecoms and utilities.

avocis is currently under private equity majority ownership. In the financial year ended 31 December 2014, avocis had pro forma revenues of &euro210m (2013: &euro173m) EBITDA of &euro29.8m (2013: &euro23.3m) and EBITA of &euro25.4m (2013: &euro19.7m).

Germany accounts for 53 per cent of its revenue, where it is the third largest customer management services provider by sales, with the majority of the remainder generated in Switzerland, where it is market leader. avocis is expected to achieve Capita's post-tax ROCE target[1] in its second full year under ownership.


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