Invenias appoints new customer services senior executive
Stirling joins Invenias in this strategically important role from Concur, the leading SaaS Travel and Expense company recently acquired by SAP. Working as part of a global services extended leadership team, with personnel in Europe and Asia, he led Concur’s Customer Services teams in Europe for 10 years, building a multi-lingual, multi-country services delivery team across 6 offices.
In his new role at Invenias, Stirling has responsibility for the company’s customer services/success team worldwide. He will manage and grow Invenias’ four global service hubs in London, New York, San Francisco and Kuala Lumpur, which enables the company to offer 24 hour support to their customers around the world. He draws on more than twenty years’ experience building and leading teams delivering support, implementation, consulting, reporting, and training services in the technology sector.
Invenias CEO Dave Grundy, commented, “Customer Service is right at the heart of ensuring our customers have a successful relationship with Invenias and see the return on investment they expect. With our rapidly growing customer base, and a sales team driving more and more new business, Mark’s experience in developing and scaling a customer services organisation will be invaluable.”
Stirling said, “I’m impressed by the progress that’s already been made by Invenias in the establishment of their Global Customer Services function, and very excited to have been asked to lead and develop this rapidly growing innovative business.”
Stirling took up his new position at Invenias on 2 February 2015 and is based at the company’s Reading office.