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NP Group goes direct with Teliqo hosted telephony solution

With its existing UK telephony system out of contract, NP Group wanted more control over its business-critical telephony, and selected Teliqo’s hosted service to deliver both the flexibility and cost-effectiveness required.

Because Teliqo operates directly, NP Group was able to work closely to fine tune the Teliqo Direct service to meet its specific requirements. This now provides NP Group with the agility required as business communications needs evolve, while also removing all the additional costs, inflexibility and inconvenience associated with an indirect hosted telephony service.

According to NP Group’s IT Manager, Andrew Nice: “with Teliqo we started to see immediate cost savings from day one, particularly through reductions in our international and mobile calls. However, the real benefits come through our ability to work directly with the Teliqo team – ensuring a seamless deployment and support responses within minutes, rather than the days it took for our previous indirect supplier. We’ve been particularly impressed by the excellent call quality and reliability of the Teliqo platform, and our staff are increasingly using the Teliqo Director UC application which enables personal management of their recorded calls, speed dials and to set their own forwarding options.

“We’re also excited about the future potential of our Teliqo solution, whether it’s through extending hosted telephony services to our consultants’ mobile devices, integrating with our specialist cloud-based Bullhorn CRM recruitment system, or unlocking further platform benefits by deploying the Teliqo platform for our international operations,” he continued.

“Teliqo’s direct hosted telephony solution is a smart choice for fast-moving organisations such as NP Group, where international communications agility is a key requirement,” added Teliqo’s Chief Executive Officer, Simon Hochhauser. “It’s great that the company is already receiving direct benefits in terms of cost-effectiveness and flexibility, and we look forward to a long and successful partnership.”

 

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