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One of Wales' fastest-growing recruitment agencies launches new contact centre division

The Gwent-headquartered company has appointed a dedicated team of recruitment consultants to lead the new division, who between them have more than 30 years experience in the contact centre sector.

Business development executive Adam Sadler said, “The contact centre industry in Wales contributes more than &pound650m to the economy and employs more than 30,000 people. It’s important this industry has the specialist support it needs for the provision of its recruitment needs.

“As a sector it has unique requirements within this area, which are often not fully recognised by recruitment agencies. This is why as a team we will be using our expertise to fill this void delivering a service, which truly understands the industry’s needs.”

Centric was a sponsor of last year’s Wales Contact Centre Awards and its new division and the company as a whole will continue its support of the Welsh Contact Centre Forum as it expands within the sector.

Steve Matthews, commercial director, said, “As a company we have experienced a growing number of businesses wanting to utilise our services within the contact centre sector. Because of this we felt that we needed to develop a team of consultants that specialised in this specific industry in order to maximise the services that we offer as a business. We have based our contact centre team in Cardiff allowing us greater coverage along the M4 corridor and have recruited a team of people with vast experience within the sector allowing us to have an unparallel understanding of the staffing requirements and challenges faced by clients.

“With very few recruitment businesses specialising in the contact centre industry, this new division has formed a large part of our strategy moving forward. We are already working with a range of leading clients within the sector that have temporary, permanent and on-site staffing requirements and we tailor our recruitment solutions around their specific needs. We are also committed to our continued support of the Welsh Contact Centre Forum.”

Centric, which launched in March 2014, employs more than 25 specialist recruitment consultants across its branches in Newport, Pontypool, Swansea, Pontypridd and Cardiff. Since it’s launch it has quickly grown to become one of the country’s leading recruitment agencies in sectors including finance, engineering, logistic and administration.



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