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Opportunities for IT professionals on the rise

While the economy in the first quarter grew at a slower rate than in previous months (0.3%), businesses are looking to technology to contribute to future strategic growth.

When asked where technology will play a primary role in delivering business growth, almost half (45%) of IT directors said it would be in improving customers’ transactional experience.  A further third (32%) said that technology would play a primary role in driving process or employee efficiency, while the rest said technology would either improve the customer communication experience (12%) or deliver data to drive business insights and strategy (11%).

Interestingly, there is a greater emphasis on using technology to support business growth by improving customer transaction experience for small businesses (50%) and large businesses (45%). While  IT directors in medium businesses  see technology playing an equally important role in driving process or employee efficiency and improving customer transactional experience (both 39%).

When asked which of the following areas technology would play the primary role in delivering growth:

Small business

Medium business

Large business

Driving process and employee efficiency

24%

39%

33%

Improving customer transactional experience

50%

39%

45%

Improving customer communication experience

18%

9%

9%

Delivering data to drive business insights and strategy

9%

12%

12%

 

Charlie Grubb, associate director of Robert Half Technology, said, “There has been an emphasis in the past on demand for skills in managing information security or building regulatory compliant systems.  While that demand will not disappear, companies are again turning their attention towards business growth, whether that’s achieved by doing more with less by becoming increasingly efficient without investing more, or by improving the customer experience in order to secure a larger market share.

“Overall, demand for talented IT professionals will continue to rise over the remainder of 2015 and beyond as organisations gear up for sustained corporate growth.  We predict that skills in areas such as building more efficient transactional systems, delivering mobile apps and improving customer communications will be in particular demand.”

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