Randstad Technologies has supported 5 million customers in 5 years
Organizations ranging from large enterprises to small and midsized businesses have leveraged the IT talent and solutions firm for service desk operations, desktop and call centre support.
"Our team dedicated to technology support services is continually refreshing the way customer support is handled as the service desk and supporting technologies rapidly evolve," said Jeff Brandt, solutions director at Randstad Technologies.
"Organizations in need of improved service desk efficiency turn to Randstad Technologies to provide Continual Service Improvement (CSI) reviews," said Brandt. "Reducing the amount of incidents that service desk staff have to handle yields higher cost savings, increased morale and more time to focus on core IT activities."
A recent infographic from Randstad Technologies, "The Future of Service Desks: All about User Experience," outlines how tech-savvy users and the power of mobile and social technology are influencing the way IT departments offer and deliver support. While traditional phone support and in-store support remain, innovations include the rise of service desk mobile applications, virtual assistance and social engagement. For instance, virtual support offers end-users instant chat with a technician and the option of querying their mobile phones to resolve common problems.
Randstad Technologies' technology support services business handles four million service events annually and has saved its clients more than $1.5 million through its CSI program.