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More customer service jobs; less candidate interest

Latest figures from the job site's database have highlighted that job postings in the customer service industry have risen by 58.1% in the last year. The North East saw the biggest explosion in job growth with a 65.1% increase year-on-year, while the slowest occurred in East Anglia (40.4%).

Despite impressive job growth across the nation, the number of job hunters applying for roles in the sector has failed to maintain pace, resulting in an overall deficit of 12.8% in terms of the number of applications per role.

This is concerning news for businesses. Whilst a customer service job could expect to receive 39 candidates per vacancies in July 2014, comparable data for July 2015 shows that this number has reduced to 34, meaning businesses have less choice during the selection process.

“The customer service industry is falling victim to a growing trend,” says Lee Biggins, founder and managing director of CV-Library, “as jobs are on the rise, applicants can afford to be more selective in their job search. With the recent decline in applications per role it’s clear that businesses need to become savvier at attracting new talent to their organisations.

“Lately training opportunities are high on candidate priority list when considering new roles – our recent survey revealed that 92.1% of customer service professionals rate training programmes as very important when considering new employment opportunities. These statistics show that offering robust training opportunities from the outset could be a useful tool for organisations looking to attract more candidates to their vacancies.”

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