First Freelance receives Customer Service Excellence Accreditation
First Freelance has been awarded the Cabinet Office Award for Customer Service Excellence, for a second year running.
The company says that this accreditation is awarded to businesses whose practices exceed the required standards of customer service and are viewed as exceptional, or as an exemplar to others in the wider public service arena.
The government-backed standard certifies First Freelance has a robust measurement of service satisfaction in all aspects of its business, places high importance on the understanding of its users’ experience and incorporates client feedback into its service delivery. Key areas of the accreditation include, professionalism, timeliness, delivery, information and staff attitude. First Freelance states that it has demonstrated this with the additional achievement of ‘Compliance Plus’.
Mark Beal-Preston, managing director of First Freelance, said, “Providing an exceptional service that’s tailored to meet the requirements of our clients is part of our firm’s DNA. Our continuous focus on innovation and improvement based on listening to the needs of our customers and sector helps us deliver a first-class service and be the best at what we do.’’
The Customer Service Excellence assessor, Tom Banks, concluded the report by saying: “It is evident that First Freelance is a company that is clearly focused on providing the highest levels of service to its customers”.