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Nicoll Curtin named finalists at the UK Customer Experience Awards 2016

Nicoll Curtin has been named as a finalist at the cross-industry UK Customer Experience Awards.


Created to recognise and reward outstanding achievement in customer experience across the key sectors and disciplines, the awards showcase the best practices among organisations, teams and individuals.


Nicoll Curtin has been nominated for the Insight and Feedback award, shortlisted alongside Gousto, Royal London, The Share Centre, Unibet and Vita Student.


Harry Staniforth, customer experience leader at Nicoll Curtin, said, “Last year we had a record year in the company’s history, a direct result of reducing our customer churn rate by improving our customer experience. I am proud to say that the development of our Customer Experience strategy and the insight we have gained has fundamentally changed the business that we are today and the results we are now generating…”


“We don’t target our customer experience against the recruitment industry; we strive to be up there with Apple, Waitrose and John Lewis. And so far we’re doing a good job! 9 out of 10 of our candidates recommend us because customer experience is core to our business strategy. We’re constantly looking at ways to offer more to our contractors and have plenty on the horizon.”


Finalists in each category will present their entry to a team of experienced judges at Park Plaza, Westminster in London on the 23rd September. After the judging has taken place, the winners will be announced during a gala lunch & celebration.

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