PayStream achieves third Customer Service Excellence Award
PayStream has again passed its Customer Service Excellence (CSE) Award.
The CSE Award is a government recognised accreditation and is a well-respected stamp of approval for businesses. It tests businesses in areas that research has indicated are a priority for customers. These areas include; timeliness, delivery, information, professionalism and staff attitude and provides recognition in areas of continuous development within customer service. The CSE Award certifies that service providers such as PayStream place great emphasis on developing customer insight, understanding the users experience and ensuring that there is a robust measurement of service satisfaction.
The CSE assessment requires a 57 point criteria that must be met and fully evidenced in order to achieve the award. After meticulous testing, PayStream fully met every single point of the criteria. Furthermore, having achieved compliance across the board, PayStream also attained an additional “compliance plus” award in addition to maintaining the 3 it achieved the previous year!
For a third time in a row, the CSE assessor remarked on how incredibly impressed they were with the customers they interviewed and the staff members they met at PayStream. The assessor noted within the report that “As a genuine customer centric organisation, I have found PayStream to go to enormous lengths to get to know their customers’ needs and as a result provide bespoke and appropriate professional support’. The staff that I have met over the years appear passionate about putting the customer at the heart of everything that they do”.
Paul Malley, PayStream’s MD, said, "As we pride ourselves on excellent customer service, we are delighted with the results and feedback from our Customer Service Excellence audit. Our desire to deliver a truly first class, innovative service, tailored around the needs of our customers has always been a major driver behind our business. The fact that we can demonstrate that our processes and service stand up to external review is yet another reason you can count on PayStream”.
Picture courtesy of Pixabay