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Change Recruitment appoints associate directors in both international and customer contact markets

Change Recruitment has appointed Lesley Shepherd as an associate director to lead its customer contact division. She has been joined by several additional senior consultants, as Change focuses on significantly increasing its share of the customer contact recruitment market in Scotland. Further hires will be made over the coming 12 months as the firm pushes to become a market leader in the thriving industry. 


Shepherd brings with her 20 years of experience in the sector; over which time she has led some of the country’s largest scale recruitment campaigns on behalf of many major blue-chip organisations. Shepherd has ambitious plans to significantly grow Change’s market share by taking creative and innovative talent solutions to this significant employment profession. Shepherd will work closely with Change managing director, Mark McFall, to achieve these plans.


Change is also planning to grow its international recruitment team. Gordon Hutchison has joined the firm as an associate director to further develop the team within the industry and commerce sectors, with a specific focus on key markets in mainland Europe.


He and his team will recruit within global internal audit, continuing to work with key global organisations within the energy, FMCG and manufacturing sectors. Hutchison has worked within international recruitment for over 14 years in several locations, advising clients around the world; but more recently has spent the last five years running his own consultancy, specialising in international audit.


Mark McFall, managing director of Change Recruitment, said, “The customer contact industry is a significant employer in Scotland and our continued investment in our international offering reflects the confidence we have to take further market share both in the UK and abroad. Bringing Lesley and Gordon on board is a real coup for us. Their experience, and reputation in the market, is second to none and they will make a substantial impact from the outset.”


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