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46% of employers giving real-time feedback, Randstad finds

The annual performance review has long been the only moment that an employee was reviewed by their direct manager. Given changing working circumstances and more informal working relationships, Randstad asked the participants of its latest Workmonitor survey for Q1 2019 about how performance reviews are currently conducted at their employer.

Nowadays, real-time feedback is finding its way onto the work floor, as currently 46% of employers use this method to review their workforce. 72% state that they are able and feel comfortable to provide feedback to their manager (as well as get feedback). Employees can share their feedback in various ways, however, globally 19% say that they are never asked to give feedback which is even higher in Italy (37%) and Japan (39%).

On a global level, 45% indicate that their employer organises training on how to give and receive feedback. This happens most in India (78%) and least in Greece (27%).

At Randstad the company shifted about two years ago from the annual performance review to having ‘Great Conversations’, encouraging employees to exchange feedback both ways between managers and their direct reports while at the same time encouraging colleagues to do so with one another. It also organises training sessions for itd employees to help them get used to the new way of sharing and receiving feedback.

Jos Schut, Global CHRO, said, “We moved from the traditional backward looking appraisal process to a future-oriented process using real-time feedback to make the conversations meaningful, aspirational and progress focused. This new approach made sure all of our employees have the opportunity to provide and receive frequent feedback to improve their performance, something the traditional appraisal process didn't offer.”

People consider giving and receiving feedback as a good thing, as it

a) Helps them in understanding their goals and how to achieve these (46%),

b) Supports learning and developing themselves (37%),

c) Increases their motivation (35%).

The flipside is that it can also be perceived as a bad thing, as it

a) Can be hard to not take negative feedback personally or they don’t know how to react (26%),

b) Makes them feel uncomfortable (20%),

c) Makes them feel vulnerable (19%).

As said before, the performance review traditionally took place once a year. And although real-time feedback is fast becoming the norm, employees still perceive that an annual review also has its benefits. 68% of the global respondents say that the performance review is for their manager to give feedback, whereas the same percentage also have the feeling that they are able to have an open conversation with their manager. In addition, 63% state that they are encouraged to give feedback to their manager outside the regular performance review.

Although the majority has at least one review once a year (globally 32%, Hong Kong highest with 52%), review frequencies vary across the board from half-yearly (Japan 31%), quarterly (China 27%) and monthly (Czech Republic 53%) to weekly reviews as is the case in Norway (15%).

The number of employees worldwide that expect to work for a different employer in the coming six months was flat in the last three quarters and the Mobility Index remained stable at 111. Mobility increased most in Poland (+8), China and Hungary (+7), and Chili, Italy and Germany (+6). Mobility decreased most in Austria (-7), Luxembourg (-5), and Hong Kong and Malaysia ( -4). There’s no shift in mobility in the Netherlands, India, Sweden and Canada.

The actual job change shows an upward trend compared to last year and is slightly up to 25%). The actual job change increased in Brazil, Canada, Hungary, Japan, Singapore and Sweden compared to last quarter. Job change decreased in Malaysia, Mexico and Luxembourg, which has still the lowest at 7%. India and Malaysia continue to record the highest percentages (44% and 36% respectively).

Job change appetite – the desire to change jobs – increased in in Argentina, Canada, China, Hungary, Italy, New Zealand and Norway compared to last quarter. in Australia, Denmark, Hong Kong, Luxembourg, Poland, Romania, Sweden, Turkey and UK, the job change appetite decreased. The appetite to change jobs is still highest in India (44%) and lowest in Poland (31%).

Compared to the previous quarter, job satisfaction increased in Denmark, India, Italy, Malaysia, New Zealand, Norway, Turkey and the US. Job satisfaction decreased in Argentina, Canada, Germany and Greece. India overtook Mexico, as job satisfaction is now highest in India (85%). In Japan people are least satisfied which fell to 44%.

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