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Why values-based recruitment is essential for care services

Schnel Hanson, director, Insight 360 Care

Every care supplier should be aiming to provide outstanding service according to CQC standards to their clients, since they are amongst the most vulnerable members of society and deserve to live as comfortably as possible. Most adults in care homes have worked hard throughout their lives, bringing up families, earning money and just navigating their way through the traffic of everyday life. They have paid their dues and now it is time for them to be treated with respect, love and proper care.

Yet, it is well documented that the care industry is suffering an employment crisis. The number of service users is on the increase, while staffing levels are just not as high as they need to be. Most care services need to employ more people but taking on the wrong employees can be an even more costly mistake. Not everyone is cut out to work in care and this can have a negative impact on CQC standards and the health of your clients.

What is values-based recruitment?

Values-based recruitment is a recruitment method that helps companies to employ staff whose values align with that of the business. The idea is that the new staff member should then happily fit into the company with the same vision that the management would like to achieve. It can also be used to ensure the potential employee has the correct skills that the business requires in order to fill a gap and meet all CQC standards.

These qualities are assessed at the recruitment stage through aptitude and skills tests. Employing the candidates with the best answers ensures they are the right person for the job, but values-based assessments go beyond this. These tests will also discover if your company is right for that candidate, aiming to create a harmonious relationship that will benefit both parties in an effort to decrease staff turnover and ensure a long-term working relationship. Not only does this make sense from a business perspective but it will also make for happier service users who tend to prefer to receive their care from the same friendly face as often as possible.

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