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Nine out of ten companies are not maximising HR Tech

Most companies are not optimising their HR technology investment, forcing teams to devote hours to outdated manual work processes that could be better spent on talent acquisition.


That is the key finding of a new international research report on HR tech trends, challenges and solutions from e-signature tech pioneer DocuSign.



While HR teams identify as early adopters who readily invest in new technology to modernise workflows, the vast majority are missing out on the full potential of their current technology stack.


The report reveals only 9% of HR teams are using more than 75% of their software’s total capabilities, with almost half in need of more training. 


And while half of respondents use automation for onboarding and hiring, only 17% use it to manage important life events during an employee’s tenure and just 29% automate the work around employee exits.


When asked to identify the activities that matter the most to their job function, HR professionals resoundingly identify hiring and employee benefits as their top priorities. However, the same respondents report spending far more time on operations and logistical work.



Just over a quarter of respondents said they didn’t have sufficient time to do necessary tasks and almost a third cited repetitive document generation, such as job offers and termination letters, as their single biggest barrier to HR success.



According to the HR Trends report, these inefficiencies not only introduce new costs and room for human error, they also take the team’s focus off more pressing tasks. And, as HR teams manage more remote workers, manual processes become increasingly problematic – a huge concern in light of the boom in working from home due to Covid-19.


Andy Champion, DocuSign vice president, enterprise sales EMEA, said 2020 had put HR teams under the microscope like never before.

“The sudden shift to remote working has accelerated digital transformation across all industries – and now is the perfect time for HR leaders to strategically evaluate how they use technology to create competitive advantage for their business,” he said.

“This report suggests that many HR teams aren’t maximising the value of their technology investments, which leads to an over-reliance on manual, inefficient processes. As we all learn to adapt to life in the new normal, any business that wants to attract the best talent, keep them happy and optimise their productivity needs to have efficient and productive HR processes in place.”


The research involved surveying more than 800 key decision makers and influencers in HR functions across the world in a range of industries, from healthcare to manufacturing and retail.  



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