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  • Tuesday, 19 April 2016 4 22 pm
  • Tuesday, 19 April 2016 4 22 pm

VIP Event - Dale Carnegie Training - Managing stress and dealing with difficult people

This event will be held 19th April 2016 in London

This module will help you confront and deal effectively with stress and the behaviors and attitudes of difficult people, rather than reacting negatively. Managing stress is like managing time: it’s all about managing yourself. In this module, you will assess your current reactions to stress, then explore ways to clarify where you have a measure of control. Additionally, we will also examine people with difficult qualities and what makes them hard to work with and we will also have the opportunity to look inwardly to see if we might be a contributing factor in any way to the person’s negative attitude. 

The impact of stress takes a heavy toll on people and organisations. With the challenges of a highly competitive, global economy, the rate of change will continue to create stress. Being able to cope more effectively is a survival issue for everyone, and even an opportunity to thrive.   
Secondly many people seek to avoid difficult people because confronting the person or situation can be exhausting and emotionally draining.  Yet, avoiding these people or situations can make things worse. Unresolved conflicts and miscommunications waste enormous amounts of time and energy, can destroy morale, and impact the bottom-line cost in lost productivity.  

At the completion of this module, participants will be able to:  

-Examine different types of stress and their impact

-Explore principles for handling stress more effectively

-Develop strategies for managing stress with peers

-Apply tips for negotiating and compromising with difficult people

-Work more effectively with difficult colleagues and change colleague’s behavior without creating resentment 

Competencies that are addressed:  
Primary Competency Categories:  
• Stress Management— Passionate about winning.  Dedicated to achieving allwin solutions to situations.    
•  Attitude— Demonstrates personal responsibility.  Holds self and others accountable for outcomes that are in alignment with the direction of the organization.  
•  External Awareness— Demonstrates personal responsibility.  Holds self and others accountable for outcomes that are in alignment with the direction of the organization.   

Related Competency Categories:  
• Interpersonal Skills— Advances the abilities of individuals and the organization through active listening supported with meaningful oral and written presentation of information.  
• Adaptability— Proactively makes things happen.  Evaluates self and others and takes positive corrective action. Is selfdisciplined.

Robin Rose FIRP

With over 25 years’ experience in senior level human resource consultancy I have been fortunate to have worked with many blue chip organisations and SMEs at board level.
Now semi-retired I spend my time career managing MBA graduates worldwide, working with The Dale Carnegie organisation and advising on sensitive board level issues.

Supporting the Recruitment industry
Everyone knows that the future of any business is determined by the skills, experience and commitment of the personnel employed. When it comes to evaluating organisations for mergers, acquisition or floatation it is the quality of the team that significantly affects the perceived value of the business. You are as good as the team that reports to you.
As a passed coach and examiner for the REC Robin is well placed to assist recruitment companies diagnose their strengths and develop strategies for growth.
As a senior level mentor he can assist with the implementation of strategy.
By utilising a number of advanced diagnostic tools it is possible to develop practical strategies that can be simply and quickly employed to make a difference.
This can be achieved confidentially and cost effectively.

Recruitment International's  VIP Club has a whole host of benefits including bespoke learning events brought to an intimate group to allow real insight into the specific subject. These events will be hosted every other month and will bring our members bespoke learning opportunities not available elsewhere.

If you are not currently in our VIP Club but would be interested in joining please contact Teri Etherington: for more information.

Throughout 2016 we will be holding a number of events for our VIP Club. These events will be aimed at all individuals within a recruitment agency starting with consultants who are moving into a team leader or management position and moving right through to those being appointed to the board.

The events will all be half day learning events where delegates will have the opportunity to discuss challenges they are facing in a relaxed environment within their peer group. Leading the events will be speakers with extensive experience coaching, mentoring and working within the recruitment sector.