Care Coordinator / In House Recruiter
Location: Croydon, Greater London |
Salary: £22000 - £25000/annum |
Posted: 14 days ago |
Industry: Social Care |
Contact Name: CV-Library |
The Staff Coordinator/Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients.
The Staff Coordinator/Scheduler is expected to assist and support other staff members in order to provide the highest quality service to clients.
Primary
· Coordinate CAREGiver schedules on a daily basis
· Coordinate and maintain monthly client schedules
· Answer each incoming call in a friendly, professional and knowledgeable manner
· Field new client enquires over the phone in a knowledgeable manner, enter information into database and handover to Care Manager
· Develop and maintain relationships with both clients and CAREGivers
· Identify and report to Care Manager, areas of recruitment & retention needed · Enter and maintain accurate client and CAREGiver records
· Process and mail initial service enquiry letter/brochure
· Provide up to date hand over for out of hours cover
· Participate in out of hours “on call” rota
Secondary
· Field employment inquiries from prospective CAREGivers and arrange for application process as needed
· Assist Care Manager in completing Client Journal
· Participate in quarterly CAREGiver meetings
Qualifications Essential Criteria
• Experience of working in a scheduling role within a home care or other similar environment.
• Good working knowledge of IT systems with experience of Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
Due to the nature of the role you must be a driver with access to your own car
This role is subject to DBS enhanced disclosure
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