Care Coordinator / In House Recruiter

The Staff Coordinator/Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staff Coordinator/Scheduler is expected to assist and support other staff members in order to provide the highest quality service to clients. Primary · Coordinate CAREGiver schedules on a daily basis · Coordinate and maintain monthly client schedules · Answer each incoming call in a friendly, professional and knowledgeable manner · Field new client enquires over the phone in a knowledgeable manner, enter information into database and handover to Care Manager · Develop and maintain relationships with both clients and CAREGivers · Identify and report to Care Manager, areas of recruitment & retention needed · Enter and maintain accurate client and CAREGiver records · Process and mail initial service enquiry letter/brochure · Provide up to date hand over for out of hours cover · Participate in out of hours “on call” rota Secondary · Field employment inquiries from prospective CAREGivers and arrange for application process as needed · Assist Care Manager in completing Client Journal · Participate in quarterly CAREGiver meetings Qualifications Essential Criteria • Experience of working in a scheduling role within a home care or other similar environment. • Good working knowledge of IT systems with experience of Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate. • Highly resilient and positive with excellent communications skills. • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. • Team player with strong interpersonal skills with the ability to build rapport quickly. • Excellent attention to detail with the ability to multi-task. • Logical and analytical with the ability to work on own initiative and meet deadlines. Due to the nature of the role you must be a driver with access to your own car This role is subject to DBS enhanced disclosure