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IT Trainer - Must have HR, Recruitment Systems Exp

Location: Marlow, Buckinghamshire
Salary: £25000 - £35000/annum + Expenses + Benefits
Posted: 25 days ago
Industry: IT
Contact Name: CV-Library
We are working with a leading technology business and they are looking for an IT Trainer. This role will primarily involve delivering office based and onsite training to their clients on the range of HR and Recruitment software solutions. You must have this experience, as they will not consider a Microsoft Trainer - you must have systems experience. Responsibilities The delivery of training to clients both on and off site ensuring it meets their needs. To ensure training course content is reflective of current product releases, features, functionality and are reflective of client needs. To help the Training team realise its strategy and direction in the completion of delegated tasks. Proactively identify revenue generating opportunities and bring them back to the business for action. Confidently respond to client enquiries, deal with them appropriately. Escalate any enquiries that need further investigation to the appropriate team. Ensure the training environment; hardware, software and equipment are fit for purpose and that the learning experience for their delegates is productive and enjoyable. Key Tasks Delivering training courses to clients at their training centre or client locations. Update training course content in-line with new product releases. Interact with Helpdesk where necessary to highlight any gaps in their training courses and Online material. Proactively identify Client Opportunities. Proactively identify product enhancements and product issues and log them in the appropriate internal systems. Gain and evaluate product and training feedback from delegates and incorporate appropriately into training and product feedback mechanisms. To ensure that the training environment is “fit for purpose” and that their products are reflected in the best possible manner in this environment. Liaise with the IT team to ensure that the training environment is fit for purpose, has the latest software installed and that the equipment is operating to a satisfactory standard. Become the recognised Product Champion for a designated product; pro-actively learning about the product or technology and passing that knowledge to other people in the team. On an ad-hoc basis be involved in pre-sales activity. You will get full system training across their products and services. They will pay all expenses to attend client sites including overnight accommodation etc