Learner Recruitment and Engagement Officer
|Location: Sandhurst, Bracknell Forest
|Salary: £20000 - £25000/annum
|Posted: 23 days ago
|Contact Name: CV-Library
Are you looking for more than just a job? Do you want to be part of an exceptional team working for a unique and inspiring purpose? Do you want to help create a legacy in the communities that we work in?
Working for a highly entrepreneurial business, where the two Founders have a very clear ambition and vision to “Positively impact the future prospects of one million children and young people”. SCL Education Group is one of the UK’s largest providers of education and skills training within the sports and leisure sector. Our delivery ranges from inspirational sports education and holiday clubs for school children, to providing further education to young people in our sporting academies and Foundation Degree courses for higher education students. We are an enthusiastic and motivated team who love coming to work knowing that we are helping to make a positive impact on children and young peoples’ lives.
We are now entering into the next exciting phase of our journey and are looking for an outstanding Sales & Customer Service Executive to join our team and help us achieve our vision.
This is a pivotal role within the Business Development function of SCL Education and Training. This position works alongside Business Development Managers in partnering with Academies to maximise their commercial value. The role plays a significant contributing part to maximising the number of secured learner numbers on each of our Sporting Academy programmes by providing strong, efficient office support and aiding the smooth transition between trial and on-boarding.
KEY RESPONSBILITIES AND DUTIES
Account manage allocated academies – build and maintain relationships and assist in maximising the commercial potential of the academy whilst supporting key contacts with system/on-boarding support
Support and coach academies/tutors with the learner recruitment process
Work to target and tight deadline whilst always ensuring SLA’s are met and a positive experience is had by the learner
Take calls from potential candidate / learner and provide information on our academy programmes
Identify suitable academies for the learners
Book the learners onto a trial at the suitable academy
Send clear and accurate listings of trialists to each academy
Respond to candidates by email either accepting, rejecting or deferring their applications.
Follow up with candidates on non-attendance
Take the lead on “on boarding” communication and PR with candidates accepted / deferred onto the academy programmes, ensuring their interest in SCL remains high and their commitment to starting the programme remains until their start date.
Act as central point of contact for all onboarding clients.
Book candidates onto interview and assessment for academic ability.
Receive back and deliver interview feedback to the candidates.
Send offer letters out to learners
Ensure all agreements are returned back and signed in time for the start of the programme.
Ensure that the CRM System is updated, maintained and managed appropriately with learners.
Identify careers events for attracting learners.
Produce statistics and reports to the Management and Directors team on progress of learners against target.
VALUES AND BEHAVIOURS
Driven by success
Excellent at building strong, long lasting, trusted relationships
Passionate about SCL and the service that is delivered
Able to influence key decision maker through strong relationship with a high level of integrity.
Reliable to deliver upon set commitments
Ability to inspire those with whom come into contact with.
Dedication to excel and succeed
An adaptable, flexible and open approach
Highest standards with attention to detail, accuracy and compliance
Able to view the company’s overall aims and continuously strive towards it in all that you do
Able to lead by example and motivate through your actions
Excel in service delivery with all dealings with all stakeholders including all clients and employees
SKILLS AND EXPERIENCE
Knowledge of sporting clubs would be an advantage
High level of IT skills, including all Microsoft products and CRM systems
Previous experience in a role which requires getting results over the phone
WHAT SCL OFFERS?
Attractive benefits for you and your family - We offer Life Assurance, Income Protection and reimbursement for dental, optical and alternative health therapies to all of our staff
An exciting and rewarding employee recognition scheme - We make sure excellence is recognised and give our stars a very special VIP experience at our annual awards
Outstanding internal promotion prospects
Investment and Training - We are dedicated to developing you to reach your potential
Companywide Socials - A chance for the entire company to get together
Excellent Staff discounts on SCL services - Opportunity to save on childcare costs at SCL provisions
Childcare vouchers - Opportunity to make tax savings when purchasing childcare vouchers