Management Recruitment Event - Inverness - 11th February
|Posted: 17 days ago
|Contact Name: CV-Library
Are you looking for a new management role and want to find out more about Wren Kitchens and our General Showroom & Assistant Manager roles?
Join us at our Inverness Recruitment Event:
Tuesday 11th February 2020
Starting at 9.30am, arrive by 9.15am
Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
Managing and coaching in the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
HR; Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
Working with Installation Managers to ensure service standards of installers and installations are maintained
Working with the Assistant General Manager to identify individual training requirements across the showroom team
Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
Ongoing recruitment of exceptional Kitchen Sales Consultants, Assistant General Managers, Kitchen Design Surveyors and Information
Advisors to achieve showroom targets and budgets
Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
Motivate a large team to achieve key performance metrics
Previous kitchen experience is beneficial but isn’t essential in this role as we believe in growing our talent. We provide full training when you join through our 12-week management training programme.
Your first two weeks will be in your nearby showroom, learning about our products and our systems and completing an e-learning programme. You will also create your first kitchen designs and observe existing designers and managers. You will also be assigned an experienced training manager and a management development trainer from our training team to ensure you learn all there is to know about Wren retail management.
During your next two weeks, you'll join our intense residential Training Academy course in Barton Upon Humber, with other new Kitchen Sales Consultants and retail managers. This course will provide you with all of the knowledge and practical skills that you need to look after our customers. It's fully expensed with travel, hotel accommodation (Mon-Fri) both weeks and meal allowances.
Once you’ve graduated from our Kitchen Academy, you’ll be allocated your management training showroom. These are perfectly selected to give you the opportunity to complete the rest of our 8-week intense management onboarding programme. Here, you’ll complete our key management training modules and be assessed throughout. You will also complete a 2-day management induction with other new retail managers. Once you have been completed your management on-boarding programme, you’ll begin your exciting career as a Wren retail manager.
What's great about working for us?
A fantastic team environment, with great facilities
Uncapped earning potential
Commission paid during annual leave
Excellent training and development programmes
Fantastic career progression
High-quality IT equipment and software
25 holiday days (pro rota)