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Recruitment Manager

Job Title: Recruitment Manager
Contract Type: Permanent
Location: Enfield, Greater London
Salary: £25000 - £30000/annum
Reference: 204346610
Contact Name: CV-Library
Job Published: July 19, 2016 06:28

Job Description

M25 Corridor - Recruitment Manager - Onsite Operations PURPOSE OF ROLE To ensure the Onsite sector achieves maximum performance in terms of client relationship management within a specific portfolio. RESPONSIBILITIES & DUTIES 1. Onsite sector strategy - To work with the Executive Operations Manager and other Senior Managers to define and implement the commercial strategy for the Onsite sector. 2. Customer Relationship Management – To build and maintain meaningful relationships with multiple customers at different levels (Shift Manager, General Manager, HR Manager, Business Unit Director), ensuring there are effective communication channels in place. To provide professional information / reporting packs on Templine performance against targets, KPIs and SLAs, including comprehensive reports and analysis. To present to internal and external parties, formally and informally, as and when required. 3. Operational Management - To provide managerial support to the Onsite teams and ensure each team has clear targets, budgets, objectives, people management and customer relationship plans in place. To provide a challenge to the Onsite teams to ensure there is an ongoing drive for efficiency, increased performance and innovation in all areas of service and operations. 4. Budget Planning and Reporting – to work with the Executive Operations Manager to undertake quarterly / annual budget planning and reporting. 5. Customer Relationship Management Planning – to ensure there are effective relationship management plans in place across multiple customers to maintain service and deliver against SLAs and commercial terms of business. 6. Innovation / Continual Improvement - Identify opportunities for innovation in service and operational model to ensure Templine deliver above and beyond current customer and market expectation. 7. Market / Competitor Development – to provide regular reviews to the Operations Director & Executive Operations Manager on market and competitor development across the Onsite sector. This includes specific responsibility for proactive networking for the benefit of the business. 8. Nationwide Sector Management – to ensure all sites in specified portfolio are visited on a regular basis. 9. Compliance – to ensure the Onsite portfolio maintains compliance with all required legislation and company policies and procedures at all times. Specific responsibility for ensuring the portfolio as a whole complies with the Agency Worker Regulations and for creating and maintaining client specific AWR solutions. Accountable for implementing any process changes as and when required. 10. To work with the Executive Operations Manager on any ad hoc projects across Templine as and when required. EXPERIENCE, KNOWLEDGE & QUALIFICATIONS REQUIRED FOR THE ROLE 1. Likely to be educated to A Level or equivalent level. 2. Likely to have gained significant experience in a fast-moving, dynamic, service-led organisation, having specific responsibility for service delivery and customer relationship management within a multi-site, multi-party environment. Experience of the industrial, manufacturing or logistics sector and / or experience of working for, or with, a supplier of flexible workers would be an advantage. 3. Excellent interpersonal skills, experience of building and maintaining relationships internally and externally with different functions and management styles. 4. Proven track record of managing multi-site teams, through all stages of recruitment and selection through to performance management. 5. Excellent negotiation, bid management and presentation skills. 6. Proven track record of creating comprehensive performance reports, including statistical and written analysis, issue / opportunity / risk identification and associated summaries. 7. Proven track record of achieving enhanced service provision across a business unit, working within agreed performance parameters (KPIs / SLAs). 8. Proven track record of creating and delivering presentations to internal and external customers. 9. Excellent IT literacy skills, experience of working with Microsoft packages including Office, Word, Powerpoint, Excel and Outlook. KEY RELATIONSHIPS Senior Operations Management Onsite Managers Customer Management COMPETENCIES High value Customer focus – strong customer awareness, evaluates activity against identified customer needs and demonstrates commitment to the customer Commercial acumen – understands business strategy and market / competitor activity, aligns individual activities to overall business strategy Innovation – ability to challenge status quo, consider alternative practices and approaches, offer creative and innovative solutions to existing business challenges and practices, promotes creativity and experimentation, evaluates new ideas and processes in context of commercial environment and challenges Process orientation – clear ability to shape processes and procedures to benefit the business from inception through to implementation and review Results orientation – activity focused on maximising achievement across Onsite sector and Company, continuously reviews service provision, operational models and achievement against target, responds to market development and competitor positioning Problem-solver – identify potential issues, recommend solutions, escalate to appropriate level, seeks advice and guidance from within/external to organisation Personal organisational ability – time management, planning, prioritising, multi-tasking, self-motivated Medium value Impact and influence – strong research ethic, range of approaches and influencing styles for different situations Teamwork and ownership – takes personal responsibility for effective team working and intervenes where necessary to ensure successful relationships are built and maintained