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Senior Recruitment and Support Manager

Job Title: Senior Recruitment and Support Manager
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Salary: £40792 - £48677/annum
Reference: 210631714
Contact Name: CV-Library
Job Published: August 17, 2019 08:29

Job Description

Our client is actively recruiting for a Senior Student Support Centre Manager, to join a well-established organisation in Milton Keynes. This is 2 year fixed term contract opportunity will good scope for long term career prospects. The role has the following key elements: 1. To lead and manage the day to day operation of the Student Recruitment and Support centre first line response alongside other managers across the Centre, and to lead and manage the team of Student Recruitment Team Managers, to ensure key business targets are met, including quality and service standards as well as enquirer conversion levels and other Key Performance indicators. 2. To deliver and develop the Information service within the SRSC as part of the Information, Advice and Guidance model, with accountability for the delivery of a curriculum appropriate information service to the students and potential students of a Faculty/CAU. To work with the extended management team across the SRSCs to ensure an integrated approach to efficient and effective operational delivery of curriculum appropriate recruitment and support for all students. 3. To manage the SRSC allocated budgets for Student Recruitment in their location. Key responsibilities: * Management of budgets allocated to the Student Recruitment & Support Centre: * Assess the financial implications of proposed expenditure. * Ensure resources are allocated effectively within budgets. * Leadership and performance management of a team of Team Managers, Student Recruitment and Fees including: • Recruit, train, performance manage and develop staff in line with guidelines and to ensure individuals are supported and developed (CDSA) to help them fulfil their potential. • Communicate with individuals and with team to share information and direction, and to maximise productivity levels and quality standards. • Manage resource challenges, minimising attrition and absences wherever reasonable. Skills and experience Essential: • A first degree or equivalent experience is required and extensive experience of working in a customer service/contact centre operation. • Extensive experience of managing, coaching and developing staff. • Recent experience of managing within a multi-channel social Contact Centre environment with responsibility for both inbound and outbound activity. • Ability to understand and manage high volume call and email handling. • Ability to manage change within a complex business environment. • Experience of managing the use of on-line databases to deliver services and of interrogating databases for information. Desirable: • Experience of specifying systems development requirements. • Experience of working in an environment where web chat and social channels are used Personal abilities and qualities Essential: • Willingness to engage with new technological systems and the ability to absorb new concepts. • Demonstrable ability to manage and control a medium scale operation with multiple communication channels. Experience of setting, meeting and reporting appropriate performance measures and standards. • Demonstrable numeracy skills and ability to analyse statistical information. • Experience of forecasting and managing budgets and of managing resources effectively. • Ability to understand the financial implications of plans/proposals. • Proven ability to lead and manage a team effectively. • Ability to meet deadlines and achieve targets. • Experience of operating effectively within a multi-site management team. • Excellent oral and written communication skills. • Ability to write clearly and effectively for a range of audiences. • Evidence of ability to negotiate effectively with internal and external customers. We are looking for a strong communicator who can work effectively on large work flows, with key personnel. Please apply immediately for consideration